To help facilitate prompt payment of claims, please report all claims as soon as possible.

To make a claim for out of pocket medical expenses or baggage / personal effects loss or damage claims, you can contact our claims by telephone or email, and we’ll be happy to send you a claim form.

You can do this by calling 317-927-6851

The team are available Monday to Friday, 9am – 5pm (UK time), excluding UK bank holidays.

Alternatively, you can email them at

To help you they’ll need the following information:

The claim form contains a list of the documents they’ll need to consider your claim. Please try to supply as much as possible. If anything is missing this could delay your claim.

Once received the team will assess the claim and will contact you within 10 working days for anything else required or to provide you with their final decision.


Business Hours

08:30 until 17:00 (8:30 am until 5:00 pm) Eastern Time

Street Address

(parcel and express deliveries only)

15 S. Main St. Suite 900 Greenville SC, 29601 USA

Mailing Address

P.O. Box 2860 Greenville, SC 29602 USA


Telephone: (803) 758-1400 Toll Free Client

Services Line: (800) 922-8438

Fax: (803) 252-1988


Short-term student and volunteers travelers:

Questions about benefits:

Questions about claims:

General questions:

In the Event of an Emergency

Emergency Services: 317-927-6852

IMG Global Response must approve and arrange all eligible evacuation transportation.

Your benefits are limited to the term elected by the organization arranging your enrollment.

The benefits or evacuation process will not commence until eligibility of coverage has been verified for the time period elected by your sponsoring organization.

For non-emergent assistance, please email or