Contact Us

Business Hours

08:30 until 17:00 (8:30 am until 5:00 pm) Eastern Time

Street Address

(parcel and express deliveries only)

15 S. Main St. Suite 900 Greenville SC, 29601 USA

Mailing Address

P.O. Box 2860 Greenville, SC 29602 USA


Telephone: (803) 758-1400 Toll Free Client

Services Line: (800) 922-8438

Fax: (803) 252-1988


Short-term student and volunteers travelers:

Questions about benefits:

Questions about claims:

General questions:

In the Event of an Emergency

Emergency Services: 317-927-6852

IMG Global Response must approve and arrange all eligible evacuation transportation.

Your benefits are limited to the term elected by the organization arranging your enrollment.

The benefits or evacuation process will not commence until eligibility of coverage has been verified for the time period elected by your sponsoring organization.

For non-emergent assistance, please email or